Keeping Customers with Good Customer Service
Successful companies provide proactive customer service. Proactive customer service leads to increased business and loyalty. Here are a few tips to keep in mind.
Be a double checker
Customers appreciate it when a sales representative takes a minute to check on an item they’ve asked for. It lets them know they’re being listened to and cared for.
Do something extra
Average service is about meeting the customer’s expectations. Great customer service is exceeding it. Give your customers more than they expect, and they’ll return to do business with you.
Take the initiative
Offer several solutions to the customer’s predicament. If one doesn’t work, make sure you have multiple avenues to resolve their problems. This way, the customer knows you are trying your best to help them, and in the future will not hesitate to buy from you, since they’ll know whatever problem they have, you’ll be able to fix it.
Answering the Phone
The phone is still often the first point of contact with your customers, so it’s critical that the way your business phone is answered gives the person calling a good first impression of your business.
Customers Want Help
A customer seeking help in person, is the most common customer service interaction so it’s extremely important to get it right.
- Be available in a timely manner.
- Greet the customer in a friendly but appropriate way.
- Appear eager to help
- Help the customer by directly addressing the customer’s request/solving the customer’s problem.
- Be cheerful, courteous and respectful throughout the customer service interaction.
- Close the customer service interaction appropriately.