Keeping Customers

Keeping Customers

Keeping Customers with Good Customer Service

Successful companies provide proactive customer service. Proactive customer service leads to increased business and loyalty. Here are a few tips to keep in mind.

customer-service Jireh CommunicationsBe a double checker
Customers appreciate it when a sales representative takes a minute to check on an item they’ve asked for. It lets them know they’re being listened to and cared for.

Do something extra
Average service is about meeting the customer’s expectations. Great customer service is exceeding it. Give your customers more than they expect, and they’ll return to do business with you.

Take the initiative
Offer several solutions to the customer’s predicament. If one doesn’t work, make sure you have multiple avenues to resolve their problems. This way, the customer knows you are trying your best to help them, and in the future will not hesitate to buy from you, since they’ll know whatever problem they have, you’ll be able to fix it.

Answering the Phone
The phone is still often the first point of contact with your customers, so it’s critical that the way your business phone is answered gives the person calling a good first impression of your business.

Customers Want Help
A customer seeking help in person, is the most common customer service interaction so it’s extremely important to get it right.

  • Be available in a timely manner.
  • Greet the customer in a friendly but appropriate way.
  • Appear eager to help
  • Help the customer by directly addressing the customer’s request/solving the customer’s problem.
  • Be cheerful, courteous and respectful throughout the customer service interaction.
  • Close the customer service interaction appropriately.
By | 2018-02-14T11:13:53+00:00 September 9th, 2014|Categories: Attitude, Business Growth, Marketing Trends, Motivation, Sales|4 Comments

4 Comments

  1. recipe for brownies April 21, 2016 at 1:55 am

    I am often to blogging and i really appreciate your content. The article has really peaks my interest. I am going to bookmark your site and keep checking for new information.

  2. Jorge April 23, 2016 at 2:03 pm

    Remarkable! Its truly remarkable article, I have got
    much clear idea on the topic of from this article.

  3. avast keygen April 24, 2016 at 6:13 am

    An impressive share, I just given this onto a colleague who was doing a little analysis on this. And he in fact bought me breakfast because I found it for him.. smile. So let me reword that: Thnx for the treat! But yeah Thnkx for spending the time to discuss this, I feel strongly about it and love reading more on this topic. If possible, as you become expertise, would you mind updating your blog with more details? It is highly helpful for me. Big thumb up for this blog post!

  4. adobe photoshop cs6 serial number May 8, 2016 at 12:26 am

    After study a few of the blog posts on your website now, and I truly like your way of blogging. I bookmarked it to my bookmark website list and will be checking back soon. Pls check out my web site as well and let me know what you think.

Leave A Comment